Effective Date: 1/14/2026

‍Last Updated: 1/14/2026

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1. ABOUT US

"We," "us," or "our" means Guillermos, LLC, located at 250 E Main St Ste 3000, Rochester, NY 14604-2139.

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2. ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how we collect, use, and share your personal information when you use our website, mobile apps, and other services (the "Services").

Questions? Contact us at hola@guillermos.com.

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3. WHAT INFORMATION WE COLLECT

Information You Give Us:

• Contact information (name, email, address, phone number)
• Payment information (processed by third-party payment processors)
• Information you provide in surveys, promotions, or customer service interactions

Information We Collect Automatically:

• Device and usage information (IP address, browser type, pages visited)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Analytics data through Google Analytics

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4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and improve our Services
• Process orders and send confirmations
• Send newsletters and marketing (with your consent)
• Administer promotions like the Mustache Club
• Prevent fraud and protect our Services
• Comply with legal obligations

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5. HOW WE SHARE YOUR INFORMATION

We share your information with:

• Service providers: Google Analytics, Mailchimp, payment processors
• Business partners: In connection with mergers or acquisitions
• Legal authorities: When required by law

We do not sell your personal information.

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6. YOUR MARKETING CHOICES

You can unsubscribe from marketing emails anytime by clicking the unsubscribe link or emailing hola@guillermos.com.

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7. DATA RETENTION & SECURITY

We keep your information only as long as needed for the purposes described in this policy or as required by law. We use industry-standard security measures to protect your information.

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8. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in the United States. If you're in the EU, we use Standard Contractual Clauses to protect your data.

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9. YOUR RIGHTS

For EU Residents (GDPR):

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with your data protection authority

For California Residents (CCPA):

• Know what personal information we collect and how we use it
• Request deletion of your information
• Opt-out of sales (we don't sell your data)
• Not be discriminated against for exercising your rights

Legal Basis (EU): We process your information based on consent, contract performance, legitimate interests, or legal obligations.

To exercise your rights: Contact us at hola@guillermos.com. We'll verify your identity and respond within 30-45 days.

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10. CHANGES TO THIS POLICY

We may update this policy from time to time. We'll notify you of material changes by email or by posting a notice on our website.

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11. CONTACT US

Guillermos, LLC
250 E Main St Ste 3000
Rochester, NY 14604-2139
Email: hola@guillermos.com

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